Skip to main content

Field Service Technician

Field Service Technician

iCobus

Field Service Technician

Field Based London / Midlands / Northern or Southern Regions

Overall purpose of the job:

  • Nationwide travel to perform Cabling and Hardware duties at Company Client premises.
  • Nationwide travel to perform site surveys.
  • Installation of Network, Server and Wifi Hardware and associated cabling.
  • On-site support at Company Client premises & Data Centre’s for various clients.
  • Technical Remote Hands and break-fix support.
  • Network infrastructure cabling and Data Centre patching activities.
  • Participation in on call rota (1 week in 4/6) to provide 24/7 support Nationwide.

 

Key responsibilities for this job:

  • Field Operations
  • Work with Senior Field Services and Data Centre Technicians to plan in order of received tickets, workload for each day.
  • Co-ordinate on site cabling and hardware installation duties, working with Core Network and Managed Hosting teams to ensure hardware is correctly deployed and connectivity is tested and reachable remotely.
  • Survey client premises for WiFi & 4G coverage nationwide and capture other vital information required for the planning of future deployments of associated hardware and cabling for large scale nationwide projects.
  • Perform ‘Pre Cable’ and ‘Pre deploy’ duties in cases where circuits and client sites are yet to be delivered or readied by vendors.
  • Troubleshoot/Investigate and rectify circuit connection errors & circuit/hardware down scenarios using ServiceNow ticketing system and working closely with internal teams.
  • Participate in a Rota system to provide out of hours migration/switch over works providing on-site support if required to client premises nationwide. *Random night shifts may be required for bulk out of hours migrations.
  • Perform Hardware upgrades on legacy equipment and re-cable as instructed.
  • Participate in on-call/out of hour’s duties on various planned and unplanned Infrastructure upgrades, faults and expansion projects.
  • Keep in line with internal and client agreed SLA’s surrounding time taken to deliver each ticket/site deployment dependent on geographical location.

 

Knowledge and experience required:

  • Well organized and self-motivated with the ability to work alone and as part of team
  • Proficient in working with hand held tools preferably cable cutters and crimps.
  • Ability to work at height on small to medium step ladders.
  • Experience and understanding of delivering excellent customer service.
  • Must be willing to stay away on occasion if covering an extended geographical area with multiple site locations.
  • Well-mannered and able to represent the business in a professional manor.
  • Excellent written and verbal communication skills.
  • Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions.
  • Full UK Driving License
  • Some travel will be made by flight or train and covered by company expenses.
Upload your CV/resume or any other relevant file. Max. file size: 39 MB.

Job Overview
Category
IT Services
Consultant

Submit CV