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Infrastructure Support Engineer

Infrastructure Support Engineer

  • Contract
  • Greenock, UK
  • 180 – 200 GBP / Year


Job ID: 32903
Dedicated BAU Engineer:
  • Minimum 3 years hands on experience, within the structured cabling industry.
  • Good understanding of Structured Cabling Solutions, terminating & testing and undertaking MACs on live systems.
  • Knowledge of Systimax 110 & Krone style voice frame/s and backbone.
  • Basic understanding of network connectivity to support Hands & Eyes activities e.g., check power and local connectivity for WAP/s and Switch/s.
  • Basic understanding of fibre backbone and patching.
  • Experienced in and access to Fluke test equipment and fault diagnosis.
  • Experience in LAN patching and moves / adds / changes, and fault diagnosis & requests.
  • Health & Safety Training (CSCS) which is affiliated to the Construction Industry Training Board.
  • At least 3 manufacturer’s installation accreditations i.e., Corning, Reichle & De Massari, Leviton or other leading brands.
  • Have completed or booked on an Industry recognised Structured Training Course, i.e., CNET CNIT, BICSI Engineer, BICSI Technician.
  • Self-motivated and competent communicator.
  • Competent in the use of a laptop and MS Excel.
  • Preferred but not essential – Clearance – SC level
  • Own transport essential for travel between base & remote customer sites.
Overview of Role and Responsibilities:
  • Undertake and manage client communication/s for deskside fault and LAN patching requests.
  • Managing a SNow (Service Now) fault ticket queue (via customer supplied laptop) for designated location/s – SNow training provided (plus day2day remote support and guidance available).
  • Submission of weekly statistic/s reports via Excel spread sheet – Specific task training and soft templates provided.
  • Fault diagnosis & resolution and/or, replacement of telephony conference device/s – using customer owned stock.
  • Patching of voice & data circuits – using customer owned stock.
  • Stock management (customer supplied patch lead stock) – keep a running / MS Excel record of stock level/s. Send & receive stock from base location.
  • MAC support – under Company & customer instruction.
  • Hosting of 3rd party contractors within LAN room/s.
  • Adhoc LAN room compliance spot check/s – under Company guidance.
  • All works guided and supported under lead PM and existing engineering team (and the customer) – the successful candidate will be integrated into a larger UK based team but will also have to work under their own initiative.
Based out of customer site/s:·      
  1. SE London, LondonØ  Remote / local locations – Woking / Greenford / Cambridge / Reading (but not limited to)·      
  2. Greenock, ScotlandØ  Remote / local locations – Edinburgh (but not limited toAlso supporting remote / local customer site/s
  3. within SLA/s:Ø  24hr (site based) Ø  48hr (remote/local)
Expectation: normal business hour/s – Monday to Friday – between the hours of – 7.30am & 5pm
Resource requirement – 2 day/s per week at Greenock and 2 day/s per week in London.

  • Contract service / estimated duration – 2yrs. Estimated to start June 1st – 2022.
  • Requirement to backfill resource during illness and annual leave periods too.
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Job Overview
Offered Salary
180 – 200
Job Location
Greenock, UK
Job Type

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